Covid-19 Update

Update – 12th May 2020

At this time we have a planned return of 1st June 2020 – This date may change – please check back for any further updates.

Thank you

Crossley’s

Dear Customer

During these difficult and turbulent times we need to make some very difficult decisions both as a business and as a nation.

In light of the Prime Minister’s announcement on Monday 23rd March, Crossleys are following recommendations in relation to the COVID-19 pandemic and will be closing at 4pm on Tuesday 24th March until further notice.  We have made this decision in order to protect the safety and wellbeing of our staff, customers and the wider community.

All repair work will be undertaken when we re-open and vehicles currently in our workshop will be kept in our secure, locked and alarmed storage yard in the meantime. These vehicles must be covered by your own insurance policies.

Caravan manufacturers are allowing extra time for services to be completed and whilst we will do everything we can to ensure warranties are upheld, unfortunately we cannot guarantee this.  Our advice would be to contact your manufacturer directly to advise them of the situation and request they make a note on their database accordingly.  Manufacturer contact details and current extended warranty information are listed at the bottom of this email should you need them. We have recorded all cancelled service work as proof of booking.

We would like to take this opportunity to thank you for your support during this difficult time and we will be in touch when we return.  If you need an update on when we will re-open please see our website which will be updated during the closure period rather than emailing us.

If you have a query or need an estimate please feel free to email us atrepairs@crossleycoachcraft.co.uk.  Emails will be monitored sporadically and responded to when possible.  Other email addresses will not be monitored so please do not reply to this email.

Kind Regards & keep safe.

Thank you

Crossleys

Manufacturer Contacts for warranty advice:

Swift  (Service requirement currently extended up to an additional 2 months)https://www.swiftgroup.co.uk/about/contact-us

Bailey (Service requirement currently extended up to an additional 6 months) – (Updated) https://www.baileyofbristol.co.uk/contact-us/

Elddis/Erwin Hymer (Service requirement currently extended to, as soon as possible after normality resumes) – http://www.elddis.co.uk/contact-us

Coachman – (Service requirement currently extended for 90 days of the Government restrictions being lifted) – https://www.coachman.co.uk/contact-us 

Lunar – https://www.lunarcaravans.com/contact.html